Order FAQs

Shipping Costs 

We offer standard shipping for $5.95. Spend over $60 and receive FREE shipping. Expedited shipping is available and calculated based upon ship address and product weight.

Do you ship outside the United States?

At this point in time, we only ship to the United States.

Why does my mouse pouch and spider pouch packaging look different than what’s on your site?

Don’t worry, you’re still receiving the same amazing product. We’re currently updating all our packaging to better reflect the Grandpa Gus brand. We’ve simply sent you packaging that bears our old branding. 

What Is Your Return Policy?

If you are not satisfied, for any reason, simply return your product for a full and complete refund. That's Grandpa Gus's "Old Time Handshake Guarantee". To start your return, reach out to us at email@grandpagus.com and provide proof of purchase.

How do I cancel or change my order?

Because we begin processing your order as soon as it’s submitted, we cannot change or cancel your order once it’s submitted. If you no longer need our products after receiving them, you can begin the return process by emailing us at email@grandpagus.com and provide proof of purchase.

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