Frequently Asked Questions

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Ingredient FAQs

What is geraniol? 

Found in the essential oils of many flowers, fruits and vegetables, geraniol is a plant-based active ingredient that has been used as an insect repellent for many years. It is commonly used as a fragrance and smells like rose or citronella. 

Is sodium lauryl sulfate a natural ingredient? 

Yes! Sodium lauryl sulfate is a surfactant derived from coconut oil. It is commonly used in shampoos, soaps, toothpastes, and other cleaners as a detergent. As a surfactant, it tends to be slippery; we use sodium lauryl sulfate to keep insects from landing on you and your loved ones.

Product FAQs

Are your products safe to use around pets?

Yes, when used as directed. However, our products are not intended for use on pets. Never apply our products to your pets’ fur or skin. Our products are made with natural plant-based actives but there is always a risk of topical allergies with your pets, so please don’t apply to your furry companion.

How do I use your products?

All of our products are easy to use! If you’re looking for more guidance, each product has a how-to video on the product page. 

Are your products EPA registered?

No, our products are made with minimum risk ingredients that are generally recognized as safe.

So, they are exempt from EPA registration under FIFRA Section 25(b).

Are your insecticides safe for use around kids?

Yes! The plant-based active ingredients in our Ant, Roach, and Fly Killer Spray, our Ant, Roach, and Spider Killer Spray, and our Bed Bug Killer Spray work by soaking into the bug’s body and deactivating their central nervous system. Our insecticide sprays are toxic to bugs but not people or pets, so they’re perfect for use wherever bugs may be pestering you. Please avoid spraying on your skin or on your pets. While our insecticides are made with natural plant-based actives, they are not intended for topical use. If irritation occurs, wash the area with soap and water

Order FAQs

Shipping Costs 

We offer standard shipping for $5.95. Spend over $40 and receive FREE shipping. Expedited shipping is available and calculated based upon ship address and product weight.

Do you ship outside the United States?

At this point in time, we only ship to the United States.

Why does my mouse pouch and spider pouch packaging look different than what’s on your site?

Don’t worry, you’re still receiving the same amazing product. We’re currently updating all our packaging to better reflect the Grandpa Gus brand. We’ve simply sent you packaging that bears our old branding. 

What Is Your Return Policy?

If you are not satisfied, for any reason, simply return your product for a full and complete refund. That's Grandpa Gus's "Old Time Handshake Guarantee". To start your return, reach out to us at email@grandpagus.com and provide proof of purchase.

How do I track my order? 

You will receive an email with your tracking information when your order ships.

How do I cancel or change my order?

Because we begin processing your order as soon as it’s submitted, we cannot change or cancel your order once it’s submitted. If you no longer need our products after receiving them, you can begin the return process by emailing us at email@grandpagus.com and provide proof of purchase.

Loyalty Program FAQs

How do I sign up for the Critter Control Club rewards program?

Signing up is easy! Simply create an account by navigating to our Critter Control Club link and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops.

What are the advantages of becoming a Critter Control Club rewards member?

Our Critter Control Club rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases. 

You also earn points for sharing with friends, following us on social media, and are even gifted with bonus points just for having a birthday! In addition to earning points, members have the chance to earn free shipping and get exclusive access to coupons and early access to sales. You can view the full list of perks on our Critter Control Club page.

Where can I find all of my Critter Control Club account info?

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our Critter Control Club page

Does it cost anything to begin earning Critter Control Club points?

Absolutely not! Sign-up is 100% free, and it will never cost you anything to earn points. Make sure to visit the Critter Control Club page to get started.

How do redeem my points?

Exchanging your points for great rewards couldn't be easier! Simply visit the Critter Control Club pageto view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.

Will I be able to use my points/rewards in-store?

Not at this time, you will not be able to earn or apply rewards points toward purchases in-store. We are working to link our stores with our online site in the future.

Wholesale FAQ’s

Do you sell wholesale?

We sell wholesale to authorized retailers and distributers. We do not sell to online sellers without storefronts, and we do not authorize our distributors to do this either.

Can I resell your products on Amazon? 

As this point in time, we do not work with Amazon resellers.