Frequently Asked Questions
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Found in the essential oils of many flowers, fruits and vegetables, geraniol is a plant-based active ingredient that has been used as an insect repellent for many years. It is commonly used as a fragrance and smells like rose or citronella.
Yes! Sodium lauryl sulfate is a surfactant derived from coconut oil. It is commonly used in shampoos, soaps, toothpastes, and other cleaners as a detergent. As a surfactant, it tends to be slippery; we use sodium lauryl sulfate to keep insects from landing on you and your loved ones.
Yes, when used as directed. However, our products are not intended for use on pets. Never apply our products to your pets’ fur or skin. Our products are made with natural plant-based actives but there is always a risk of topical allergies with your pets, so please don’t apply to your furry companion.
All of our products are easy to use! If you’re looking for more guidance, each product has a how-to video on the product page.
No, our products are made with minimum risk ingredients that are generally recognized as safe.
So, they are exempt from EPA registration under FIFRA Section 25(b).
Yes! The plant-based active ingredients in our Ant, Roach, and Fly Killer Spray, our Ant, Roach, and Spider Killer Spray, and our Bed Bug Killer Spray work by soaking into the bug’s body and deactivating their central nervous system. Our insecticide sprays are toxic to bugs but not people or pets, so they’re perfect for use wherever bugs may be pestering you. Please avoid spraying on your skin or on your pets. While our insecticides are made with natural plant-based actives, they are not intended for topical use. If irritation occurs, wash the area with soap and water
We offer standard shipping for $5.95. Spend over $40 and receive FREE shipping. Expedited shipping is available and calculated based upon ship address and product weight.
At this point in time, we only ship to the United States.
Don’t worry, you’re still receiving the same amazing product. We’re currently updating all our packaging to better reflect the Grandpa Gus brand. We’ve simply sent you packaging that bears our old branding.
If you are not satisfied, for any reason, simply return your product for a full and complete refund. That's Grandpa Gus's "Old Time Handshake Guarantee". To start your return, reach out to us at firstname.lastname@example.org and provide proof of purchase.
You will receive an email with your tracking information when your order ships.
Because we begin processing your order as soon as it’s submitted, we cannot change or cancel your order once it’s submitted. If you no longer need our products after receiving them, you can begin the return process by emailing us at email@example.com and provide proof of purchase.
Loyalty Program FAQs
Signing up is easy! Simply create an account by navigating to our Critter Control Club link and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops.
Our Critter Control Club rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases.
You also earn points for sharing with friends, following us on social media, and are even gifted with bonus points just for having a birthday! In addition to earning points, members have the chance to earn free shipping and get exclusive access to coupons and early access to sales. You can view the full list of perks on our Critter Control Club page.
The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our Critter Control Club page
Absolutely not! Sign-up is 100% free, and it will never cost you anything to earn points. Make sure to visit the Critter Control Club page to get started.
Exchanging your points for great rewards couldn't be easier! Simply visit the Critter Control Club pageto view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.
Not at this time, you will not be able to earn or apply rewards points toward purchases in-store. We are working to link our stores with our online site in the future.
We sell wholesale to authorized retailers and distributers. We do not sell to online sellers without storefronts, and we do not authorize our distributors to do this either.
As this point in time, we do not work with Amazon resellers.